Cart Terms and Conditions

TERMS AND CONDITIONS

PICK UP
Pick up is available from our warehouse between 7:30am - 3:30pm Monday to Friday (excluding Public Holidays and non-trading days)

DELIVERIES
We endeavour to deliver goods between the hours of 8:00am and 4:00pm Monday to Friday (excluding Public Holidays and non-trading days).

A forklift with a minimum 2-tonne lifting capacity must be supplied by the customer at the time of delivery, unless otherwise discussed and arranged with ReadyRack prior to delivery. This capacity is required to accommodate our standard maximum pallet weight for loading and unloading.

If you have a forklift onsite with a lifting capacity of less than 2 tonnes, you must advise us of the maximum pallet weight your forklift can safely handle when placing your order, so our team can determine whether alternative delivery arrangements are required.

Interstate and Country – Outside Melbourne Metro

Delivery Notice – Forklift Required

Please note that all goods are delivered palletised and require unloading with a forklift with a minimum 2-tonne lifting capacity.

If your order is under 2100mm wide, it may be suitable for tailgate delivery.

If you do not have a forklift available at the delivery address, your order will be redirected to the nearest depot for collection.

If your onsite forklift has a lifting capacity of less than 2 tonnes, please advise us of the maximum pallet weight it can safely handle when placing your order.

For deliveries without suitable forklift access, or if you have specific delivery requirements, please request a quote and a member of our team will be in touch to discuss the best available options.

Thank you for your understanding. We work within the requirements of our delivery service providers to ensure goods can be delivered and unloaded safely and efficiently.

HAND UNLOAD
Per OH&S and ReadyRack policies, no one is permitted to board the ReadyRack truck.

Our drivers are not required to hand unload. Please ensure you have at least two able-bodied individuals present to unload the truck.

Goods will be accessible from the side of the truck and can be unwrapped and unloaded individually.

We do not provide curbside delivery or drop-off services. If no able-bodied individuals are available to unload the delivery upon arrival, the truck will return to the warehouse. The customer will then need to either collect the goods or reschedule delivery at their own expense.

RETURNS
Should ReadyRack accept the return of any standard stocked items, then a restocking fee equivalent to 15% of the list price on each item will be charged.

Shipping & Freight Charges Policy
All shipping and freight charges are non-refundable. This applies to both the original delivery and any returns or exchanges. Customers are responsible for all shipping costs unless otherwise specified.

Order Cancellations within 24 hours
Cancellation requests must be made within 24 hours of placing an order. A fee, amounting to 3% of the total sale, will be charged and subsequently deducted from the total to cover administration fees. Please refer to the restocking fee policy if the order has already been picked/ packed, dispatched or is cancelled after the 24-hour window.