HAND UNLOAD - Melbourne Metro

• Per OH&S and ReadyRack policies, no one is permitted to board the ReadyRack truck.
• Our drivers are not required to hand unload. Please ensure you have at least two able-bodied individuals present to unload the truck.
• Goods will be accessible from the side of the truck and can be unwrapped and unloaded individually.
• We do not provide curbside delivery or drop-off services. If no able-bodied individuals are available to unload the delivery upon arrival, the truck will return to the warehouse. The customer will then need to either collect the goods or reschedule delivery at their own expense.

Interstate and Country other than Melbourne Metro

Delivery Notice – Forklift Required

• Please note that all goods are delivered palletised and require unloading with a forklift. If your order is under 2100mm wide, it may be suitable for tailgate delivery. If you do not have a forklift available at the delivery address, your order will be redirected to the nearest depot for collection. For deliveries without forklift access or if you have specific delivery requirements, please request a quote and a member of our team will be in touch to discuss the best available options.
• Thank you for your understanding as we are working within the restrictions of our delivery service provider to ensure safe and timely deliveries for all customers.