Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time refers to when your order leaves our warehouse, not the delivery time.

Shipping Methods

ReadyRack ships orders Australia-wide using a range of reputable freight and courier providers, selected based on item size, weight, and delivery location.

Shipping options available at checkout may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Freight services for bulky or oversized items

Local pickup may be available for selected products and locations where indicated at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Delivery location

  • Selected shipping method

Any free shipping offers or thresholds will be clearly displayed on the website or at checkout where applicable.

Delivery Timeframes

Estimated delivery times (after dispatch):

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • Regional or Remote Areas: Allow additional time

Delivery timeframes are estimates only and may vary due to carrier delays, weather conditions, peak periods, or other factors outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available). Tracking information can be used to monitor delivery progress directly with the carrier.

Bulky & Heavy Items

Some ReadyRack products are classified as bulky or heavy items and may:

  • Be shipped via freight rather than standard couriers

  • Require forklift access or tailgate delivery (where applicable)

  • Be delivered to a commercial address where possible

If special delivery requirements apply, this will be noted during checkout or confirmed after purchase.

Authority to Leave

If you select or provide authority to leave, ReadyRack and its delivery partners are not responsible for loss or damage once the item has been delivered to the nominated location.

Damaged or Missing Items

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damage (if applicable)

  • Any relevant delivery details

We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Address

Please ensure all delivery details are correct at the time of checkout. ReadyRack is not responsible for delays or additional costs incurred due to incorrect or incomplete address information.

Questions

If you have any questions about shipping, delivery, or your order, please contact our team via the Contact Us page and include your order number for faster assistance.